Eze Trading System

ZAHLUNGSSYSTEM UND NICHT-UK VERSCHIFFEN KOSTEN PROBLEME PLATZIERENDER AUFTRÄGE Wenn Sie ein Problem haben, eine Bestellung zu bestellen, schicken Sie uns eine E-Mail an abpleisurebtinternet oder rufen Sie uns unter 01664 561494 an (hinterlassen Sie eine Nachricht, wenn nötig). SHIPPING TIME Bestellungen, die online gestellt werden, werden in der Regel innerhalb von 2-7 Werktagen versandt. Wenn Sie verlangen, dass Ihre Bestellung versandt wird, rufen Sie uns bitte an, um Ihre Bestellung zu vergeben. SAGE PAY CARD ZAHLUNGSVERARBEITUNG ONLINE ZAHLUNGEN SIND VERLETZT DURCH SAGE PAY, UND PAYPAL ZAHLUNGEN KÖNNEN JETZT VERARBEITET WERDEN. TELEFON ODER POSTALER AUFTRÄGE WENN SIE NICHT WÜNSCHEN, UM DURCHGEFÜHRT WERDEN BITTE ANRUFEN 01664 561494 ODER POST IHRE BESTELLUNG ZUR VERARBEITUNG VON NICHT-AUFTRÄGEN Wenn Sie möchten, dass Ihre Bestellung außerhalb des Vereinigten Königreichs versandt wird, drucken Sie bitte Ihr Bestellformular aus dem Warenkorb Und rufen Sie uns für Details und Kosten für den Versand. 2016 PREISLISTE Unsere Preisliste von 2016 steht ab sofort zur Verfügung. Bitte beachten Sie, dass die Preise in der Preisliste niedriger sind als die Preise auf unserer Website wegen des niedrigen Dollarkurses seit dem UK Referendum. Der aktuelle Dollarkurs beträgt ca. 1,30 FÜR WEITERE DETAILS BITTE KONTAKTIEREN SIE UNS AUF 01664 561494 ODER DURCH E-MAILEN abpleisurebtinternet Paul Rees - DIRECTOR ABP LEISURE LTD Willkommen im ABP Zubehör Online-Shop Wir haben eine umfangreiche Palette an Zubehör und Ersatzteilen für American RVs. Allerdings haben wir keine Lager - und Chassis-Ersatzteile. Wenn Sie nicht finden können, was Sie benötigen, kontaktieren Sie uns bitte. SPEZIALANGEBOT PREIS - AQUAJET WASSERPUMPE AQUAJET ES II WASSERPUMPE - 3.5gpm - 65-75psi (50-AJ-AES) Trinkwasserpumpe, intermittierende, drehzahlgeregelte Motor. Open Flow 3,5 gpm (US), Druckkontrolle aus 65-76psi. Standard-Rohrverbindungen, als Shurflo-Pumpen. SPEZIALPREIS - BESCHRÄNKTE GARANTIE. Preis: - pound155.40 TUFF-MAXX Klimaanlage Abdeckung - SPEZIALPREIS 248.00 TUFF-MAXX Klimaanlage Abdeckung - Weiß (77-4347) Möglicherweise die letzte Coleman AC Ersatzabdeckung, die Sie jemals kaufen müssen. Passend für 11.000, 13.500 und 15.000 BTU Modelle. Robustes, hochdichtes Polyethylen mit UV-Inhibitoren sorgt für lange Lebensdauer in der Sonne. Einzigartige Front-Stoßfänger-Design lenkt Baum Äste und verhindert Windlift. Eingebautes, hinteres Ansauggitter verhindert eine Beschädigung der AC-Kondensatorspulen. Polare weiße Ummantelung montiert wie das Original und enthält Edelstahl-Montage-Hardware und Anweisungen. 41-58 Zoll lang x 29-38 Zoll breit x 12-34 Zoll hoch. Preis wurde 311.00, Verkaufspreis 248.00 - 2 VERFÜGBAR Preis: - pound248.00Warum sollten Sie Eze Talk wählen, um Ihr Telefon oder Breitband zu bieten Wir bieten eine unabhängige Alternative zu anderen britischen Anbietern Seit 15 Jahren ist Eze Talk ein unabhängiges Unternehmen in Großbritannien Telekommunikations-Industrie, bietet fantastische Pakete für Breitband-und Schneiden von Telefonrechnungen für unsere Kunden. Durch die Zusammenarbeit mit Netzwerkpartnern haben wir unseren Kunden die neuesten Produkte, an der Spitze der heutigen Telekommunikationstechnologie, zu erschwinglichen Preisen zur Verfügung gestellt. Unsere Garantien sind einfach zu verstehen Wir schätzen unsere Kunden und belohnen ihre Treue mit zwei Garantien: Unsere Preisgarantie: Eze T alk garantiert, dass die Preise, die wir für Ihre Anrufe berechnen, niemals so lange ansteigen werden, wie Sie ein Kunde bleiben. Unsere Servicegarantie. Wir garantieren, dass alle Fehler sofort von unserem in Großbritannien ansässigen technischen Support-Team abgewickelt werden und dass Ingenieure von Openreach (ein BT-Geschäft) alle Reparaturen an die benötigte Linie durchführen werden. Eze Talk kann Geld sparen. Einer der Gründe, warum Eze Talk einer der am schnellsten wachsenden unabhängigen Telefon - und Breitbanddienstleister in Großbritannien ist. Vergleichen Sie uns mit B. T. Preise und sehen, warum das Sparen mit uns ist einfach Kostenlose Anrufe an andere eZe-Talk Kunden. Extra Rabatt auf Anrufe an Ihr Handy 8211 Rufen Sie ein Handy Ihrer Wahl für nur 6.8pmin Call Kosten Garantie Ihre Anrufpreise werden nicht steigen, solange Sie ein Kunde von Eze Talk Service Garantie sind Unsere Kundendienst Helpdesk und 24 Stunden Telefon Fehler Linie sind UK - basierte Eze Talk widmet sich der Senkung der Kosten für Linienverleih, Anrufe und Breitband für alle in Großbritannien. Wir verwenden unsere Massen-Kaufkraft, um Minuten und Linienverleih von den großen Netzanbietern zu kaufen, dann übergeben Sie die Einsparungen an Sie. Sie halten Ihre Nummer und die gleichen Telefonleitungen, die Sie bereits haben. Und sollten Sie einen Fehler auf Ihrer Linie haben wir sogar Openreach verwenden, wenn Ihr Problem erfordert einen Ingenieur das gleiche wie BT Amp alle wichtigen Dienstleister. Das einzige, was Sie beachten, ist niedrigere Rechnungen, sobald Sie wechseln. Es ist so einfach wie das unten eine Kopie unserer AGB. Wenn Sie Fragen haben, kontaktieren Sie uns bitte. Schnellansicht der Allgemeinen Geschäftsbedingungen Schnellansicht der Allgemeinen Geschäftsbedingungen Schnellansicht unserer Allgemeinen Geschäftsbedingungen für Festnetz-, Mobil - und Breitbanddienste mit Eze Talk Ltd. Dieser Vertrag legt die Bedingungen fest, auf die Eze Talk Ltd Limited (in England mit Nummer eingetragen ist 4122939) werden Ihnen Telekommunikationsdienste zur Verfügung stellen, dem Kunden, mit dem wir diesen Vertrag abschließen. Sie können mit den Service (s) (wie unten definiert) den folgenden Bedingungen zustimmen. Definitionen in diesem Vertrag Akzeptable Nutzung Limit Fair Nutzung durch den Kunden nach der Website. 500GB fairer Einsatz auf Breitband. Abrechnungsperiode Der Zeitraum, in dem die Rechnung gilt. Breitband-Service Der Service, den wir zur Verfügung stellen. Anrufliste Unsere Preisliste. Gebühren Die Kosten für den Kunden, um die Dienste zu nutzen. Verpflichtete Periode Vertragslaufzeit, Mindestdauer von vierundzwanzig Monaten, vorbehaltlich der eingesetzten Dienstleistung. Verbindung zum relevanten Netzwerk unserer Wahl. Verbindungsgebühr Wie in der Preisliste angegeben. Verbindungsdatum Das Datum der Verbindung des Dienstes (s). Vertrag bedeutet, dass dieser Vertrag zwischen Eze Talk Ltd und dem Kunden, wie vereinbart über das Telefon, persönlich oder auf unserer Website durch den Kunden oder im Auftrag des Kunden abgeschlossen ist. Die Verkaufsaufzeichnung bildet den Vertrag, wenn keine Unterschrift vorliegt. Abkühlungszeitpunkt Der Zeitraum von zehn (10) Tagen ab dem Datum des Begrüßungsbriefs, in dem Sie den Vertrag kündigen können. Inklusive Anrufe Bedeutet einen Anruf von bis zu 60 Minuten, der von Ihnen an jeden Eze Talk Ltd Kunden von Festnetz zu Festnetz im Falle von Fixed Line Services. Line Extras Wie Anruf Umleitung, 1571, Anruf Minder, etc. Line Rental Service bedeutet den Service zu mieten Zugang zu den wichtigsten Telefonleitung. Netzwerk Das elektronische Kommunikationsnetz (e), über das wir den Service (s) zur Verfügung stellen, der nicht das BT-Netzwerk sein kann. Aufgezeichnete Konversationen Alle Inbound - und Sales-Anrufe werden für Schulungs - und Qualitätszwecke erfasst. Verkaufsgespräche werden verwendet, um Vertragsfragen zu begründen. Startdatum Ist das Datum, an dem Sie diesen Vertrag entweder unterschreiben oder wenn Sie die Dienste über das Telefon oder über das Internet bestellt haben, das Datum, an dem Sie Ihren Vertrag einrichten. Eze Talk Ltd bedeutet Eze Talk Ltd Limited von Kingsley House, Eaton St, Crewe, Cheshire, CW2 7EG. Gebühren und Kosten: Beendigung des Vertrages Für den Fall, dass Sie den Vertrag vor Ablauf der befristeten Frist kündigen möchten, entstehen Ihnen eine vorzeitige Kündigung der verbleibenden Vertragsmonate (Teilmonat als Vollmonat) und eine einmalige Gebühr von 25 inkl. MwSt. Business-Kunden werden aufgeladen (Gebührenliste auf Anfrage) je nach Art der Leitung Service und Features zur Verfügung gestellt (Early Termination Charges) Line Rental Nur 8,00 pro verbleibenden Monat Wenn dieser Vertrag beginnt und wie lange es dauert. Dieser Vertrag beginnt am Startdatum und Wird für die verpflichtete Periode fortgesetzt, der Vertrag wird automatisch für nachfolgende Perioden der gleichen Dauer fortgesetzt. Nicht storniert 28 Tage vor Vertragslaufdatum. Siehe Produktbroschüre zur Ermittlung der Vertragslänge. Wie wir berechnen und wie Sie zahlen alle Dienstleistungen Gebühren werden mit Wirkung ab dem Datum, dass ein Service oder ein Teil eines Dienstes wird zunächst für Sie für Ihre Nutzung bereitgestellt werden zahlbar. Die Basis, wie wir Sie für die Leistungen berechnen werden, wird in der Literatur aufgeführt, die wir Ihnen zu Beginn des Dienstes zukommen lassen. Papierrechnungen werden mit 2,20 € pro Rechnung belastet, um die Produktions - und Portokosten zu decken. E-Mail-Rechnungen sind kostenlos. Es gibt eine 10p Anschlussgebühr pro Anruf, ausgenommen Anrufe an Premium Fixed Fee Services und Direktanfragen, die ihre eigenen Anschlussgebühren beinhalten. Non Direct Debit Konten wird eine 3,50 monatliche Gebühr entstehen. Sie können Ihren Service jederzeit innerhalb Ihrer Vertragslaufzeit aktualisieren. Monies, die in der ersten Zahlung genommen werden, sind nicht erstattungsfähig. Kopien der anfänglichen Verkaufsaufzeichnung, falls erforderlich, werden mit jeweils 5 aufgeladen. Wir erheben Rechnungen für die Leistungen gemäß den im Vertrag festgelegten Zahlungsbedingungen. Sie bezahlen Rechnungen innerhalb von 10 Tagen nach Rechnungsdatum. Zahlungen erfolgen nur per Lastschrift. Wenn eine Lastschrift unehrlich oder storniert ist, werden wir Ihre Dienstleistung bis zur Zahlung aussetzen und sind berechtigt, Ihnen eine Bearbeitungsgebühr von 15 zu übermitteln, um die Verwaltung und die Gebühren Dritter zu decken. Wir berechnen Ihnen auch eine monatliche Gebühr Verwaltungsgebühr von 10 zu decken Linie Miete für jeden Monat, in dem Ihre Lastschrift ist entehrt oder nicht wiederhergestellt nach Stornierung. Wir können Zinsen auf alle überfälligen Beträge von Zeit zu Zeit auf einer täglichen Basis zu einem Satz von 4 über dem Basiszinssatz der Royal Bank of Scotland plc, von der Fälligkeit der Zahlung bis zum Eingang von uns von der vollen Betrag ( Einschließlich der aufgelaufenen Zinsen), ob vor oder nach dem Urteil in Bezug auf den überfälligen Betrag. Eine Rücktrittsgebühr wird zu Ihrem Konto hinzugefügt. Irgendwelche Rechnungen, die umstritten sind, müssen innerhalb von 1 Monat nach dem Ausgabedatum erfolgen, andernfalls gelten die Rechnungen als richtig. Wenn Sie eine Rechnung aussprechen möchten, müssen Sie uns schreiben und uns (i) Art und Grund für Streitigkeiten, (ii) Streitwert, (iii) alle Beweise zur Stützung des streitigen Betrages geben. Unbestrittene Beträge müssen vollständig bezahlt werden. Wenn unter diesem Vertrag eine Dienstleistungsgutschrift oder eine andere Geldsumme von uns an Sie zu zahlen ist, sind wir berechtigt, diesen Betrag von Gebühren zu zahlen, die Ihnen von Zeit an Zeit an uns zustehen. Wir werden solche Abzüge als Gutschrift in der von uns ausgestellten Rechnung nach dem Fälligkeitsdatum für die Zahlung der von uns geschuldeten Summe anzeigen. Wir sind berechtigt, jederzeit Inclusive Calls und in unserem absoluten und alleinigen Ermessen einschließlich der Anrufe unter 0845 und 0870 zu widerrufen. Wenn Sie ein Line Rental Services Kunde sind und einen anderen Anbieter für einige oder alle Ihrer Anrufe verwenden möchten, können wir uns nach eigenem Ermessen entscheiden, (i) Ihre Nutzung von indirekten Zugangscodes einzuschränken, (ii) Ihnen eine höhere Gebühr für Ihre Nutzung des Linienverleihservice oder (iii) Trennen der Linienverleihdienste. Wir können unsere Gebühren jederzeit ändern, indem wir die daraus resultierenden Änderungen auf unserer Website veröffentlichen. Die überarbeiteten Gebühren gelten für alle Leistungen, die nach dem Wirksamwerden der Kündigungsfrist erbracht werden. Alle Kosten werden ohne Mehrwertsteuer für Geschäftskunden oder andere anfallende Steuern angegeben. Sie sind verantwortlich für die Zahlung der Mehrwertsteuer und andere anwendbare Steuern, die in unseren Rechnungen zu den jeweils geltenden Sätzen aufgenommen werden. Welche Leistungen werden wir Ihnen Fixed Line Services zur Verfügung stellen. Wir werden die Fixed Line Services gemäß den Bestimmungen dieses Vertrages zur Verfügung stellen. Wir werden bei der Bereitstellung der Festnetzdienste angemessene Fähigkeiten und Sorgfalt anwenden. Wenn Sie sich für den Line Rental Service bewerben und bereits Linienverleihdienste von einem anderen Anbieter erhalten, wird dieser weitere Service fortgesetzt, bis der Transfer zu unserem Fixed Line Service abgeschlossen ist, es sei denn, Ihr anderer Anbieter stimmt zu, dass er früher getan werden kann. Es liegt in Ihrer Verantwortung, die Kompatibilität der Festnetzdienste mit jeder überwachten Alarmanlage sicherzustellen. Sie erklären sich damit einverstanden, dass Sie sich nicht mit einem anderen Dienstleister vertraut machen, bevor Sie diesen Vertrag abschließen. Wir sind nicht verantwortlich für Gebühren oder Gebühren, die von einem anderen Dienstleister auferlegt werden. Wenn Sie uns Ihre Erlaubnis gegeben haben, registrieren wir Ihre Telefonnummer im Telefonvorzugsdienst (TPS). Als Reaktion auf Ofcoms Veröffentlichung seiner Erklärung und Benachrichtigung über den Schutz von Bürgern und Verbrauchern aus der Nichtverkäufe von Festnetz-Telekommunikationsdiensten (die Ofcom-Richtlinien) haben wir eine Eze Talk Ltd Codes of Practice und Sales and Marketing Code of Practice zum Schutz produziert Ihre Rechte in diesem Bereich und eine vollständige Kopie davon ist auf Anfrage bei uns unter 0845 017 9878 erhältlich. Sie erkennen, dass die Festnetzdienste von Zeit zu Zeit durch lokale Geographie, Topographie und atmosphärische Bedingungen und andere Ursachen beeinträchtigt werden können Störungen und kann fehlen oder erfordern Wartungsarbeiten ohne vorherige Ankündigung. Sie erkennen ferner an, dass wir keine Haftung für das Versagen des Festnetzdienstes oder des Gerätes und der Hardware haben, es sei denn und soweit dies durch unsere Fahrlässigkeit oder betrügerische Falschdarstellung verursacht wurde. Sollte ein Openreach-Ingenieur in die Lage versetzt werden, einen Fehler zu reparieren, fehlerhaft auf Ihre Räumlichkeiten, sind unvollständige Probleme, die für Ihr Konto vollständig kostenpflichtig sind. Ihr Recht, den Vertrag zu stornieren Wenn Sie den Vertrag für den Service oder einen Teil davon stornieren möchten, haben Sie die Abkühlung, um dies zu tun, indem Sie uns einen Brief, eine E-Mail oder ein Fax an unsere Kundendienstabteilung schicken, um die Stornierung vor dem zu bestätigen Abkühlen der Periode läuft ab. Für Breitbandbenutzer müssen Sie in einem neuwertigen Zustand und in der Originalverpackung die Ausrüstung und Hardware und alle weiteren von uns gelieferten Gegenstände auf Ihre Kosten zurückgeben. Wenn Sie das Gerät und die Hardware und alle damit verbundenen Artikel, die Sie in einem neuen Zustand vor dem Datum der Installation erworben haben, nicht zurücksenden, werden wir keine Zahlung zurückerstatten, die Sie hierfür abgegeben haben. Wenn Sie Ihren Vertrag nach dem Abkühlungszeitraum kündigen, müssen Sie alle Gebühren bezahlen, die uns entstanden sind, einschließlich der Kosten der Verwaltung. Welche Leistungen bieten wir Ihnen Broadband Services an. Wir stellen Ihnen den Broadband Service mit der angemessenen Sorgfalt und Geschicklichkeit eines kompetenten Internet Service Providers und gemäß den Bestimmungen dieses Vertrages zur Verfügung. Um einen Vertrag zu erhalten, um den Breitband-Service zu erhalten und zu nutzen, benötigen Sie eine vorhandene BT oder eine andere Nicht-Kabel-Netzwerk-Telefonleitung einen Personal Computer mit minimalen Spezifikationen und kompatiblen Kabeln und Erweiterungsleitungen zwischen Ihrem PC, Modem und Telefonanschluss. Bevor wir bestätigen können, dass wir Ihnen den Breitband-Service zur Verfügung stellen, muss Ihre Telefonleitung getestet und überprüft werden, um sicherzustellen, dass der Breitband-Service in Ihrem Bereich verfügbar ist. Ihre Telefonleitung muss auch überprüft werden, ob der Breitband-Service kann Aktiviert werden. Wenn irgendwelche Arbeiten an Ihre Telefonleitung in Ihrem Räumlichkeiten durchgeführt werden müssen, damit Sie den Breitband-Service erhalten können, sind Sie verantwortlich für alle Kosten. Sie müssen alle anderen Breitband-Zugangsdienste, die von einem anderen Unternehmen über BT geliefert werden, oder ggf. anderen nicht fahrbaren Netztelefon Festnetz, das Sie verwenden möchten, um unsere Breitbanddienste zu erhalten, stornieren. Wenn Sie von einem Drittanbieter eines alternativen Breitbanddienstes zu unserem Breitbanddienst migrieren, müssen Sie von diesem Dienstanbieter einen Migrationsautorisierungscode (MAC) erhalten. Dieser MAC ist für 30 Tage ab Ausstellungsdatum gültig und kann nur einmal verwendet werden. Es liegt in Ihrer Verantwortung, diesen Code zu erhalten und um sicherzustellen, dass Sie uns in ausreichend Zeit zur Bearbeitung Ihrer Migration zur Verfügung stellen. Wir haften nicht für Verzögerungen, Kosten, Aufwendungen, Verluste oder Schäden, die Ihnen dadurch entstehen, dass Sie nicht mit dem Breitbanddienst verbunden sind. Ihre Migration zum Breitband-Service unterliegt jeglicher Migrationsgebühr, die zum Zeitpunkt des Vertragsabschlusses anwendbar ist. Details zu dieser Gebühr sind auf der Eze Talk Ltd Website. Trotz der Linienprüfungen, die auf Ihrem BT oder ggf. anderen Nicht-Kabel-Netztelefon Festnetz durchgeführt werden, unter bestimmten begrenzten Umständen, die außerhalb unserer Kontrolle liegen, kann dieser Zeilentest falsch sein. Infolgedessen werden wir Ihnen den Broadband Service nicht zur Verfügung stellen können. Wir werden Sie so bald wie möglich benachrichtigen, wenn dies geschieht und der Vertrag zwischen uns endet. Unter solchen Umständen werden wir Ihnen eine volle Rückerstattung für alle Gebühren, die Sie uns bereits bezahlt haben, zur Verfügung stellen. Unter bestimmten Umständen können wir Ihnen aus technischen Gründen nicht den Broadband Service zur Verfügung stellen. Wenn dies geschieht, werden wir unser Bestes tun, um euch schnell zu informieren. Wir werden eine technische Support-Helpline betreiben, um Ihnen Informationen und Ratschläge zu allen technischen Fragen im Zusammenhang mit Ihrer Nutzung des Breitband-Service zu geben. Bei Aktivierung Ihres Breitbanddienstes können Sie einen vorübergehenden Verlust Ihres BT oder ggf. anderer Nicht-Kabelnetzlinie erleben, für die wir keine Haftung für Sie haben. Alle Anrufe nach internationalem, Premium-Tarif und anderen Nummern, die in der Preisliste als automatisch verjährt angegeben sind, werden von der Ausrüstung und der Hardware ausgeschlossen. Diese Bar kann nach unserem alleinigen Ermessen beseitigt werden und unterliegt der Erbringung einer solchen Sicherheit (durch oder im Auftrag des Kunden) und zu solchen Kredit - und sonstigen Schecks, wie wir es verlangen. Wir können jederzeit einen Träger oder einen anderen Dienstleister für die Zwecke der Bereitstellung der Dienstleistung auswählen und jederzeit ermächtigen, alle Mitteilungen, Nominierungen und sonstigen Genehmigungen zu erteilen, die für uns erforderlich sind, den Dienst (s ) für dich. Welches Leistungsniveau wir Ihnen geben Wir garantieren nicht, dass die Dienste Ihnen kontinuierlich zur Verfügung stehen oder frei von Servicefehlern sind. Es wird keine Entschädigung fällig. Wo Sie glauben, dass Sie einen Service-Misserfolg erleben, müssen Sie uns dies unverzüglich über den Kundendienst melden, der Ihnen genügend Informationen zur Verfügung stellt, damit wir das Problem untersuchen können. Ihre Nutzung der Dienstleistungen Allgemeines Sie erklären sich damit einverstanden, dass Sie keine anderen Dienste nutzen oder verweigern, um gegen die gesetzlichen Bestimmungen zu verstoßen, um unsere gesetzliche Nutzungsrichtlinie (falls zutreffend) oder unsere zulässige Nutzungsgrenze zu verletzen (falls zutreffend) Für unangemessene, unmoralische oder rechtswidrige Zwecke zu sein, um unbefugten Zugriff von Dritten oder Dritten auf Daten zu ermöglichen, die in unserem Netzwerk gespeichert sind, um eine Verschlechterung des Dienstes für einen unserer anderen Kunden zu verursachen, um die Zusendung von unerwünschten Marketing - oder Werbematerialien einzubeziehen Stimmen zu, dass in Bezug auf die Dienstleistung (en), werden Sie: alle angemessenen Anweisungen von uns ausgestellt, die Ihre Nutzung der Services betreffen. Geschwanzen Sollten Sie eine Beschwerde haben, die nicht über das Telefon gelöst werden kann, müssen Sie E-Mail Ihre Beschwerde schreiben Zu unserer Beschwerdeabteilung. Es wird dann eine 8-Wochen-Periode folgen, um Ihre Beschwerde zu beheben. Wenn diese Zeit vergeht oder wir einen Dead Lock Brief an Sie ausgeben, dann können Sie sich an den unabhängigen Schiedsrichter wenden, um sie in Ihren Fall zu schauen, Details finden Sie in unseren Codes of Practice auf unserer Website. Dieser interne Prozess muss gefolgt werden, bevor der Schiedsrichter. Breitbanddienste Sie müssen alle Anweisungen befolgen, die wir Ihnen über den Breitbanddienst geben. Für den Fall, dass die Miete Ihrer Telefonleitung durch BT oder ggf. ein anderes Nicht-Kabelnetz beendet wird oder Sie die Dienste auf Ihrer Leitung ändern, so dass der Breitbanddienst nicht normal funktionieren kann, wird der Breitbanddienst beendet und Sie haften uns für die Gebühren, die für den Committed Zeitraum fällig sind. Während des Vertrages können Sie jederzeit eine Re-Grade anfordern, vorausgesetzt, dass es nur einmal in jeweils dreißig (30) Tagen ist. Re-Sorten unterliegen der Verfügbarkeit und Zahlung der anfallenden Gebühren. Wir garantieren weder die Richtigkeit noch Vollständigkeit der mit dem Breitbanddienst gelieferten Inhalte. Zuordnung und Verwendung von Telefonnummern Wenn wir Ihnen Telefonnummern oder Codes als Teil der Services zuordnen, erkennen Sie an, dass Sie keine rechtlichen, gerechten oder sonstigen Rechte in Bezug auf beliebige Nummern oder Codes erwerben. Fixed Line Services Obwohl unsere Services Inclusive Calls beinhalten können, sind Anrufe an die Kanalinseln und die Isle of Man nicht automatisch enthalten. Darüber hinaus wird Ihr Eze Talk Ltd Service nicht die Möglichkeit, Anrufe in die folgenden Länder zu machen, es sei denn, wir erlauben einen solchen Zugang (nach unserem eigenen Ermessen): Bangladesch, Kolumbien, Indien, Kuwait, Nigeria, Pakistan, San Tome amp Principe, Taiwan, 6amp7 in Lichtenstein, und sowohl Global Mobile Satellite als auch Inmarsat. Wir können Ihre Fähigkeit, jederzeit nach unserem Ermessen und ohne vorherige Ankündigung an diese Destinationen zu richten, zurückziehen. Wenn Ihr Preisliste Plan Inklusive Anrufe enthält, werden diese Inklusive Anrufe nicht für die ersten 60 Minuten jedes Anrufs in Rechnung gestellt. Danach gelten die für Ihre Preisliste relevanten Standardgebühren für die von Ihnen erhaltenen Dienste für alle Minuten (oder Teilminuten) über 60 Minuten. Inklusive Anrufe sind nur für Kunden verfügbar, die Anrufe im Vereinigten Königreich tätigen und die Eze Talk Ltd als ihren einzigen Anforderungsanbieter nutzen. Inclusive Anrufe sind nur für Sprachanrufe nach UK Destinationen verfügbar, die mit 01, 02, 03, 0845 und 0870 beginnen (nicht Daten, Internet oder indirekte Nutzung und schließt alle anderen Nummern aus). Nur Anrufe über das Eze Talk Netzwerk können Inclusive Calls sein. Wir behalten uns das Recht vor, Rabatte auf Rechnungen, die unbezahlt bleiben, zurückzuhalten oder zurückzuziehen. Breitbanddienste für Breitbanddienste innerhalb von dreißig (30) Tagen nach dem Startdatum werden wir Ihnen eine Rechnung für die folgende Abrechnungsperiode vorbereiten und Ihnen, ggf. Kosten für Hardware, die Sie gekauft haben, eine Rechnung zukommen lassen. Danach bereiten wir Ihnen am Ende jeder Abrechnungsperiode eine Rechnung vor, die die Gebühr für die folgende Abrechnungsperiode angibt. Credit LimitSecurity Zahlung Credit LimitSecurity Zahlung Wir können nach unserem alleinigen Ermessen und zu jeder Zeit während der Laufzeit des Vertrages ein Kreditlimit auf Ihr Konto auferlegen. Ein Kreditlimit kann ohne vorherige Ankündigung geändert werden. Wenn Sie diese Kreditlimit (i) überschreiten, können wir sofortige Zahlung der Gebühren verlangen und die Dienste aussetzen und (ii) Sie sind immer noch verantwortlich für alle Gebühren, die angefallen sind, einschließlich derjenigen, die das Kreditlimit überschreiten. Wenn wir Sie jederzeit verpflichten, eine Kaution zu zahlen, können wir (i) die Erbringung der Dienstleistung (en) aussetzen, bis wir die Zahlung der Kaution erhalten und (ii) jederzeit die Kaution (einmal bezahlt) annehmen Jegliche Kosten, Verlust oder Haftung, die aufgrund eines Versagens von Ihnen entstehen, um diese Bedingungen einzuhalten oder einen Betrag zu zahlen, den Sie uns schuldig sind. Wir können diesen Vertrag mit sofortiger Wirkung durch schriftliche Kündigung kündigen, wenn: Sie versäumen, die uns zustehenden Beträge innerhalb von 14 Tagen nach Erhalt einer schriftlichen Kündigung von uns zu verlangen, die die fälligen Beträge und die anspruchsvolle Zahlung, die Sie in einem wesentlichen Verstoß gegen diesen Vertrag haben, beeinträchtigen In der Lage zu beheben und nicht zu beheben, dass die Verletzung innerhalb von 30 Tagen nach Erhalt der Bekanntmachung, die Verletzung Sie in wesentliche Verletzung dieses Vertrages sind und diese Verletzung kann nicht behoben werden Sie begehen hartnäckige Verstöße gegen den Vertrag Sie machen freiwillige Vereinbarungen mit Ihren Gläubigern oder werden Gegenstand Zu einer Verwaltungsordnung oder in Liquidation, ob freiwillig oder obligatorisch (außer für Zwecke des Wiederaufbaus oder der Verschmelzung). Unsere Rechte zur Aussetzung der Leistungen Wir können die Bereitstellung von Leistungen aussetzen, unbeschadet Ihrer Haftung, weiterhin die monatlichen Gebühren ohne Entschädigung zu bezahlen. Sie unterliegen keinerlei Verpflichtungen aus diesem Vertrag, es bestehen technische Einschränkungen, die die Erbringung der Dienstleistungen unmöglich machen oder die Funktionalität oder Leistung der aus betrieblichen Gründen notwendigen Leistungen wie Reparaturen, Upgrades der Dienste oder regelmäßigen oder Notfall erheblich einschränken Instandhaltung sind wir verpflichtet, einen Vertrag, eine Anweisung oder einen Antrag einer zuständigen Regierungsbehörde oder einer anderen Behörde einzuhalten, wenn der Kreditlimit für diesen Vertrag überschritten wird. Ereignisse außerhalb unserer angemessenen Kontrolle Für die Vermeidung von Zweifeln sind die Umstände, die über unsere vernünftige Kontrolle hinausgehen, aber nicht Sei auf Gott, Krieg oder Aufruhr, ziviler Ungehorsam, nationaler Notfall, Streiks und andere Arbeitskämpfe, Feuer, Flut, Handlung oder Terrorismus, Stromausfall, Nichtverfügbarkeit von Drittanbieter-Telekommunikationsdiensten, Aufschlüsselung aller Geräte und Hardware Nicht von uns Gesetzen der Regierung oder anderer zuständiger Behörde geliefert. Eine Entschädigung ist fällig, wenn das oben genannte eintritt. Vertraulichkeit Ohne Berücksichtigung der Schuldenerholung wird Eze Talk Ltd Dritten keine vertraulichen Informationen infolge dieses Vertrages offenlegen. Verwendung und Offenlegung Ihrer persönlichen Daten Ihre Angaben werden nicht von einer Organisation verwendet, die nicht direkt im Besitz oder unter der Gesellschaft ist. Die von uns gelieferten Geräte und Hardwareausrüstungen sowie die von uns gelieferten Hardware sind auf Ihre Gefahr sofort bei der Auslieferung an Ihre Räumlichkeiten. Wir behalten uns das Recht vor, die Beförderung in Fällen zu verweigern, in denen Sie die Annahme der von uns gelieferten Waren als Reaktion auf einen von Ihnen erhaltenen ordnungsgemäß bevollmächtigten Vertrag verweigern. Zusätzliche Breitband-Bestimmungen Ihr E-Mail-Konto Wo wir Ihnen eine oder mehrere E-Mail-Adressen zur Verfügung stellen, da Sie den Breitband-Service zur Verfügung stellen, bestätigen Sie, dass diese E-Mail-Adressen nicht Ihr Eigentum sind. Sicherheit, Benutzername, Passwörter Sie erhalten einen Benutzernamen und ein Passwort, um auf den Breitbanddienst zuzugreifen. Sie sind dafür verantwortlich, diesen Benutzernamen und das Passwort vertraulich zu behandeln und alle notwendigen Schritte zu unternehmen, um ihre Vertraulichkeit zu gewährleisten und dass sie nicht an unberechtigte Dritte weitergegeben werden. Breitband-Verbindung Wir werden uns bemühen, Ihnen den Breitband-Service bis zu der Datenübertragungsgeschwindigkeit zur Verfügung zu stellen, die Sie anfordern. Allerdings können wir das nicht garantieren und die Geschwindigkeit Ihrer Verbindung und Downloadzeiten können langsamer sein, wenn unser Netzwerk oder das Internet verstopft ist. Rechte Dritter Ein Dritter, der nicht Vertragspartei dieses Vertrages ist, hat keine Rechte aus den Verträgen (Rechte der Dritten) Gesetz 1999, um eine Bestimmung dieses Vertrages durchzusetzen. Vertragsabschluss Wir können diesen Vertrag oder einen Teil davon in unserem absoluten Ermessen an Dritte weitergeben, untervergeben oder anderweitig übertragen. Sie dürfen diesen Vertrag oder Ihre Rechte oder Pflichten, die sich aus ihm ergeben, ohne unsere schriftliche Zustimmung nicht zuordnen, unterlizenzieren oder anderweitig übertragen. Ganzer Vertrag Der Vertrag legt die gesamte Vereinbarung zwischen Ihnen und uns für die Erbringung der Dienstleistung fest und ersetzt alle vorherigen Vereinbarungen, Vereinbarungen und Vereinbarungen zwischen Ihnen und uns. Die Bekanntmachungen müssen schriftlich erfolgen und werden von Hand ausgeliefert, um sie zu versorgen oder sie durch eine vorab bezahlte Erstklassenpost oder eine Einschreibebrief oder eine Prepaid-Zustellung zu schicken. Das Versäumnis oder die Verspätung durch uns bei der Ausübung eines unserer Rechte, Befugnisse oder Rechtsbehelfe im Rahmen dieses Vertrages beeinträchtigt in keinem Fall solche Rechte, Befugnisse oder Abhilfemaßnahmen und beeinträchtigt sie nicht. Vollstreckbarkeit Sollte eine bestimmte Klausel des Vertrages von einem Gericht oder einer anderen zuständigen Stelle oder Behörde ungültig oder nicht durchsetzbar sein, so wird die Vollstreckbarkeit aller anderen Bestimmungen dieses Vertrages nicht berührt und sie werden in vollem Umfang in Kraft treten . Dieser Vertrag wird nach den Gesetzen von England ausgelegt und geregelt. Im Falle eines Rechtsstreits, der sich auf diesen Vertrag bezieht oder sich aus diesem Vertrag ergibt, verpflichten sich die Parteien, sich der nicht ausschließlichen Zuständigkeit des englischen Gerichts vorzulegen. Allgemeine Geschäftsbedingungen für Festnetz, Breitband, Mobile amp Website Services mit Eze Talk. Dieser Vertrag legt die Bedingungen fest, unter denen Eze Talk Limited (in England mit der Nummer 4122939 registriert) Ihnen Telekommunikationsdienste zur Verfügung stellt, dem Kunden, mit dem wir diesen Vertrag abschließen (Sie). Mit dem Service (s) (wie unten definiert) stimmen Sie den folgenden Bedingungen zu. 1 Begriffsbestimmungen 1.1 In diesem Vertrag: Annehmbare Verwendungsgrenze bedeutet Regeln, Beschränkungen oder Beschränkungen für die Nutzung der Dienste, die von uns von Zeit zu Zeit überarbeitet werden können und in jeder Dienstleistungsliteratur festgelegt werden können. Associates bedeutet in Bezug auf eine Vertragspartei dieses Vertrages (zum jeweiligen Zeitpunkt), jede Gesellschaft, die eine Tochtergesellschaft oder eine Holdinggesellschaft ist oder eine Tochtergesellschaft einer solchen Holdinggesellschaft ist, von Zeit zu Zeit (wo Tochtergesellschaft und Holding die Bedeutung haben In § 736 des Gesellschaftsgesetzes 1985). Autorisierung bedeutet die Ermächtigung, als öffentliches elektronisches Kommunikationsnetz oder Dienstleistungserbringer nach der Gesetzgebung zu handeln. Abrechnungsperiode bedeutet jede Periode, in der wir Sie von Zeit zu Zeit für Ihre Nutzung der Services bezahlen werden. Breitband-Plan bedeutet den monatlichen Tarif, den Sie bei der Unterzeichnung dieses Vertrages auswählen. Breitband-Service bedeutet die hohe Geschwindigkeit immer auf Netzwerk-Zugang zum Internet zur Verfügung gestellt in Übereinstimmung mit der bestimmten Art von Breitband-Plan von Ihnen gewählt und geliefert, um Ihre Räumlichkeiten über das Netzwerk und die in Übereinstimmung mit den Bedingungen des Vertrages zur Verfügung gestellt wird. BT bedeutet British Telecommunications Plc von 81 Newgate Street, London EC1A 7AJ. Call Charge bedeutet eine Gebühr für Zeiteinheiten, die zu den in der Preisliste angegebenen Preisen berechnet wurden. Gebühren sind die von Ihnen zu zahlenden Gebühren für die im Vertrag vorgesehene Erbringung der Leistungen (einschließlich Anrufgebühren, Anschlussgebühren, Monatsgebühren und ggf. Domain NamePrice) oder etwaige überarbeitete Änderungen, die Ihnen in Übereinstimmung mitgeteilt werden Mit Ziffer 8.1.2 zusammen mit allen anwendbaren Steuern und Zinsen, die gemäß Ziffer 8 fällig sind. Verpflichtete Periode bedeutet für jeden Service (außer Website Services) die Mindestdauer von zwölf (12) Kalendermonaten (oder wenn länger Die Anzahl der Kalendertage, die auf der Rückseite angegeben sind), für die ein Vertrag für jede Dienstleistung beginnt, der am Verbindungsdatum beginnt. Verbindung bedeutet die Anbindung der Dienste an das jeweilige Netzwerk. Verbindungsgebühr bedeutet die Summe, die für die Verbindung mit den Dienstleistungen in der Preisliste aufgeführt wird. Verbindungsdatum bedeutet das Datum der Verbindung der Dienstleistung (en). Vertrag bedeutet, dass dieser Vertrag zwischen Eze Talk der Kunde für die Bereitstellung der Dienstleistungen unterliegt diesen Bedingungen und Bedingungen, wie vereinbart über das Telefon, persönlich oder auf unserer Website durch den Kunden oder im Auftrag des Kunden abgeschlossen. Abkühlzeit ist der Zeitraum von zehn (10) Tagen ab dem Startdatum des Vertrages, in dem Sie ihn stornieren können. Kreditlimit bedeutet eine monatliche Finanzgrenze, die für die im Rahmen dieses Vertrages entstandenen Gebühren gilt. Kundendienst ist die von Eze Talk zur Verfügung gestellte Kundendienststelle für Sie, um Fehler mit den Services zu melden oder allgemeine oder Kontoanfragen zu erwerben, die per Telefon erreichbar sind, deren Einzelheiten auf unserer Website aufgeführt sind und zwischen 8.00 und 20.00 Uhr verfügbar sind , Montag bis Freitag (außer an Feiertagen). All calls may be monitored and recorded for training and security purposes Denial of Service Attacks means any attacks to the Network on which the Broadband Service is provided or any other third partys network, the purpose of which are to attempt to prevent legitimate users from using or enjoying the benefit of the Broadband Service or any other similar service (as the case may be), including but not limited to, attempts to flood the Network (or any other third partys network) or to disrupt users from connecting to, accessing or using the Broadband Service. Fair Use Policy means our policy for the use of the internet related Services set out on Our Website, as may be revised byus from time to time by posting any updated version on Our Website. Fixed Line Plan means the monthly tariff which you select at the time you sign this Contact. Fixed Line Services means the fixed line services provided to you by us under the terms of this Contract enabling you to make and receive calls over the Network. Inclusive Calls means a call lasting up to 60 minutes made by you to any Eze Talk customer from landline to landline in the case of Fixed Line Services Legislation means any applicable legislation, authorisations, permissions, rules, regulations, orders and guidelines relating to the provision andor marketing of the Services and includes without limitation the Communications Act 2003, the Telecommunications Act 1984, the ICSTIS Code andor any directives or other requirements issued by OFCOM from time to time. Line Extras means any other facilities that we agree to provide to you under this Contract that are additions to the Line Rental Service (such as call divert). Line Rental Service means the Service we may agree to provide you to allow you to rent access to the main telephone line and shall include Line Extras where we agree to provide these to you. Network means the electronic communications network(s) over which we provide the Service(s). OFCOM means Office of Communications. Our Website means the website located at Eze Talk or such other website as may be notified to you by us. Personal Data has the meaning ascribed to it in The Data Protection Act 1998, as amended from time to time. Premises means the mainland UK premises that we agree with you where we shall provide you with the Service(s). Price List means a list of our current prices including (but not limited to) details of Connection Charges, charges for monthly access and related services and calls which is available on request by calling our Customer Services. Re-grade means a change to the type of Broadband Plan that you subscribe to in accordance with these terms and conditions, resulting in an upgrade or downgrade to the Transmission Speed of the Broadband Service you receive. Service Failures means any failure, error or defect in the provision of the Services by us but excludes failures, errors or defects arising from, caused by or contributed to by your acts or omissions or third parties acting on your behalf including other providers of telecommunications, computers or other equipment or services including internet services or any failure, error or defect arising as a result of causes beyond our reasonable control. Service Level means in relation to a Service means the performance standard, if any, set out in the Contract. Service means any one of the services described in an Contract and Services means any combination of two or more such services. Software means the software provided by us to you for the purposes of enabling you to use the Services including all associated documentation. Start Date means the date upon which you either sign this Contract or if you have ordered the Services over the telephone or via the internet, the date upon which you set up your Contract. Eze Talk means eZe-Talk Limited (registered in England with number 4122939) of Kingsley House Eaton Street, Crewe CW2 7EG. Recorded Conversations All inbound and sales calls are recorded for training and quality purposes. Sales calls will be used to substantiate contract issues. Third Party Operator means the electronic communications network or services provider through which we provide our Services. Transmission Speed means either the rate in kilo bits per second (kbps) or millions of bits per second (Mbps) that data is transferred between two modems. Your transmission speed is that specified in your Broadband Plan. Welcome Pack A welcome pack is sent to all customers however we can not be held responsible for loss of post. Our full Terms of conditions are available on the website. If a customer does not receive the welcome letter they are still bound by the terms and conditions. Working Day means a day which is not a Saturday, a Sunday or a bank or public holiday in London. You Your or Customer means the person or entity with whom we are entering into this Contract and whose details are included in the contract application forming part of this Contract. 1.2 Words in the singular shall include the plural and vice versa and references to legal persons shall include natural persons and vice versa. 1.3 The headings in these conditions are intended for reference only and shall not affect their construction. 2 When this Contract Begins and How Long it Lasts 2.1 This Contract will commence on the Start Date and will continue for the Committed Period, the Contract will then continue for subsequent periods of one month (a Subsequent Contract Period) unless terminated otherwise in accordance with clause 11. 2.2 The Connection Date and any other dates given in this Contract regarding our provision of the Services to you are estimates and are provided for planning purposes only. We will have no liability for any failure to meet the Connection Date or any other date as time is not of the essence in relation to our provision of the Services to you. 2.3 If, during an existing contract, you authorise a change that affects how we provide that service within the existing contract, you will be entered into a new contract. This does not apply on adding starselect services, such as, but not limited to 1471, 1571, call waiting or caller display. 3 Your Right to Cancel the Contract 3.1 Fixed Line Services 3.1.1 You may cancel your Contract for the Fixed Line Services within the Cooling Off Period. 3.1.2 If you want to cancel your Contract, you must call our Customer Services to confirm cancellation before the Cooling Off Period expires. 3.1.3 If you cancel your Contract after the Cooling Off Period you must pay any Charges that we have incurred, including the costs of administration. 3.1.4 Should the contract be terminated before the anniversary date then the following table of charges will be applied to the customers account. Part month will count as a full month. The full Product Cost (s) will be applied to the customers account if we have supplied the product (s). There will also be a 25.00 administration fee applied if a termination occurs, A cease charge of 30.00 will also be payable if you cease your broadband or mobile service(s). Line Rental Only 8.00 per remaining month 3.1.5 If you are a Line Rental Services customer and elect to use another provider for some or all of your calls we may at our sole discretion decide to (i) bar your use of indirect access codes, (ii) charge you a higher fee for your use of the Line Rental Service or (iii) disconnect the Line Rental Services. 3.2 Broadband Services 3.2.1 If you wish to cancel the Contract for the Broadband Service or any part of it, you have the Cooling Off Period to do so by calling our Customer Services to confirm cancellation before the Cooling Off Period expires. If you do not call our Customer Services to confirm your cancellation, we may not be able to recognise or process your cancellation. You must return, in an as new condition and in the original packaging, the Equipment andor Hardware and any additional items supplied by us to you, at your cost. If you do not return the Equipment andor Hardware and any associated items you have purchased in an as new condition before the date of installation, we will not refund any payment that you have made in respect thereof. 3.2.2 If you cancel your Contract after the Cooling Off Period you must pay any Charges that we have incurred, including the costs of administration. 4 What Services We will Provide to You 4.1 Fixed Line Services 4.1.1 We will provide the Fixed Line Services in accordance with the terms of this Contract. 4.1.2 We will use reasonable skill and care when providing the Fixed Line Services. 4.1.3 If you elect to apply for the Line Rental Service and already receive line rental services from another provider, this other service will continue until the transfer to our Fixed Line Service is complete unless your other provider agrees that it can be done earlier. 4.1.4 It is your responsibility to ensure the compatibility of the Fixed Line Services with any monitored alarm system you may have and you should check this with your monitored alarm system provider. If there is an interruption to the provision of the Fixed Line Services under this Contract we do not accept any liability in connection with your use of a monitored alarm system with the Services, except for liability for death or personal injury caused by our negligence or that of our agents. You agree to ensure that you are not in contract with another Service Provider before entering into this Contract. We are not responsible for any fees or charges imposed by another service provider. It is your responsibility to ensure that any switch reprogramming is performed before the start of the service. Failure to do so may impact on your ability to make outbound calls. We do not accept liability in connection with any disruption this may cause. 4.1.5 Certain services which are provided by Third Party Operators may not be compatible with the Fixed Line Services e. g. BT surftime. You should be aware that such services may be automatically removed from your line during set up and may no longer be available to you. 4.1.6 If you have given us your permission, we will register your telephone number on the Telephone Preference Service (TPS) registry. The TPS is a central register of individuals and businesses who have indicated that they do not wish to receive unsolicited sales and marketing calls. Registering your telephone number on the TPS will stop telemarketing calls from all companies, including those who regard you as a customer unless you have previously told them you have no objection to them calling you. 4.1.7 In response to Ofcoms publication of its Statement and Notification on Protecting Citizens and Consumers from Mis-selling of Fixed-Line Telecoms Services (the Ofcom Guidelines) which requires all providers of fixed-line voice telephony services to maintain and follow a sales and marketing code of practice in order to prevent mis-selling to Customers, we have produced a eZe-Talk Code of Practice to protect your rights in this area and a full copy of this is available by visiting the Eze Talk Website. 4.1.8 You recognise that the Fixed Line Services may from time to time be adversely affected by local geography, topography andor atmospheric conditions and other causes of interference and may fail or require maintenance without notice. You further acknowledge that we shall have no liability for failure of the Fixed Line Service or the Equipment andor Hardware unless and to the extent caused by our negligence or fraudulent misrepresentation. 4.2 Broadband Services 4.2.1 We will provide you with the Broadband Service with the reasonable care and skill of a competent internet service provider and in accordance with the terms of this Contract. 4.2.2 To place a Contract to receive and use the Broadband Service you will need: 4.2.2.1 an existing BT or any other non-cable network telephone line 4.2.2.2 a personal computer of minimum specification and 4.2.2.3 compatible cables and extension leads between your PC, modem and telephone socket. Other than the Equipmentand or Hardware that we may supply to you and which you may use in accordance with clause 18 of these terms and conditions, the Broadband Service does not include the provision of any line rental, telephones or other equipment andor hardware and we do not provide a maintenance service. You will need to continue paying us or your existing telephone service provider for the rental of your line and all call charges and other relevant telecommunications services supplied to you. 4.2.3 Before we can confirm that we will provide you with the Broadband Service: 4.2.3.1 your telephone line will need to be tested and checked to ensure that the Broadband Service is available in your area 4.2.3.2 your telephone line will also need to be checked to see whether the Broadband Service can be activated. If any work needs to be done to your telephone line at your Premises to enable you to receive the Broadband Service, you must arrange for us, BT or, where applicable, the other non-cable network to do this work for you. This work must be done before we can accept your Contract and you will be responsible for any and all costs, charges or expenses payable to us, BT or, where applicable, the other non-cable network in respect of this work and 4.2.3.3 you must cancel any other broadband access service supplied by another company through BT or, where applicable, other non-cable network telephone landline that you wish to use to receive our Broadband Services. If you are migrating to our Broadband Service from a third party provider of an alternative broadband service, you will need to obtain a Migration Authorisation Code (MAC) from that service provider. This MAC will be valid for 30 days from the date of issue and can only be used once. It is your responsibility to obtain this code and to ensure that you provide it to us in sufficient time to process your migration. We will not be responsible for any delay, costs, expenses, loss or damage arising or incurred by you through failure to connect you to the Broadband Service. Your migration to the Broadband Service is subject to any migration charge applicable at the time you place your Contract. Details of this charge are set out on theeZe-Talk Website. 4.2.4 Despite the line tests carried out on your BT or, where applicable, other non-cable network telephone landline referred to at clause 4.2.3.2 above, in certain limited circumstances that are beyond our control this line test may prove false. As a result we will not be able to provide the Broadband Service to you. We will notify you as soon as possible if this occurs and the Contract between us will end. In such circumstances, we will provide you with a full refund for any charges you have already paid us. 4.2.5 In certain limited circumstances, we may not be able to provide you with the Broadband Service for technical reasons. If this happens we will do our best to let you know promptly. 4.2.6 We will operate a Technical Support Helpline to provide information and advice to you on any technical issues relating to your use of the Broadband Service. 4.2.7 Upon activation of your Broadband Service you may experience a temporary loss of your BT or, where applicable, other non-cable network line for which we shall have no liability to you. 4.5.1 All calls to international, premium rate and other numbers indicated in the Price List as being automatically barred will be barred from the Equipment andor Hardware. This bar may be removed at our sole discretion and may be subject to the provision of such security (by or on behalf of the Customer) and to such credit and other checks as we shall require. 4.5.2 We may select and at any time change any carrier or other service provider for the purposes of providing the Service(s), and you authorise us to give all notices, nominations and other authorisations that are necessary for us to provide, the Service(s) to you. 4.5.3 Whilst we provide the Service(s) to you, you authorise us to act on your behalf in all dealings with any Third Party Operator in connection with any matter that enables us to provide or to continue to provide you with the Line Service(s). 4.5.4 The Service(s) are provided for use by you in the course of your business and on the condition that you do not resell or otherwise make the Service(s) available to any other person. 4.5.5 If you have a problem with, or a complaint about the Service, please contact our Customer Services team in writing. 5 What Level of Service We Give to You 5.1 We do not guarantee that the Services will be continuously available to you or free from Service Failures. 5.2 Where you believe that you are experiencing a Service Failure you must immediately report this to us via Customer Services providing sufficient information to enable us to investigate the problem. We will log the time of receipt of all such reports. 5.3 Where we spend time investigating a fault(s) that is being persistently reported by you and conclude that there has been no Service Failure we reserve the right to charge you for all reasonable costs and expenses incurred in investigating the report and you agree to pay such charges. Details of these Charges are available on request from Customer Services. 5.4 The duration of any Service Failure, for the purposes of calculating any Service Credits which may be due, will be measured from the time your fault report is logged with our Customer Services to the time we can demonstrate that the Service has been restored. 5.5 Service Credits will be the maximum extent of our liability and your exclusive remedy in respect of any failure to achieve Service Levels, and all other rights, remedies and liabilities are excluded to the maximum extent permitted at law. 6 Your Use of the Services General 6.1 You agree that you will not use or allow others to use any of the Services: 6.1.1 to contravene or cause us to contravene any Legislation 6.1.2 to contravene our Fair Use Policy (where applicable) or our Acceptable Use Limit (where applicable) 6.1.3 to be for any improper, immoral or unlawful purpose 6.1.4 to enable or permit unauthorised access by you or third parties to data stored on our network 6.1.5 to cause a degradation of service to any of our other customers 6.1.6 to involve the sending of unsolicited marketing or advertising materials 6.1.7 in any way which would result in the transmission or storage of any material of a pornographic, obscene, defamatory, menacing or offensive nature or material which is a nuisance, hoax, abusive, racist or indecent which would result in the breach of any third partys intellectual property rights, confidential information or privacy 6.1.8 to breach or cause us to breach any applicable data protection legislation including, but not limited to, the Data Protection Act 1998 6.1.9 to cause an overload of our network 6.1.10 to injure or damage any persons, annoyance, inconvenience or needless anxiety to any other person, company or organisation, property or Network or howsoever cause the quality of the Services to be impaired 6.1.11 which may cause us to lose or breach our Authorisation 6.1.12 to authorise any other person to reverse engineer, decompile or modify the Equipment andor Hardware 6.1.13 knowingly, recklessly or negligently act or omit to act in such a way that the operation of our Network may be jeopardised or impaired in eZe-Talk reasonable opinion 6.1.14 do anything (or allow anything to be done) which we think in our reasonable opinion may damage or affect the operation of our electronic communications network or those of our agents (including BT) 6.1.15 as a means of communication, the purpose of which is other than that for which the Broadband Service is provided, or which is carried out in an unauthorised way or for fraud or criminal activities or 6.1.16 for purposes of intrusion, or attempts to intrude, into the equipment andor hardware and systems of any third party, or the mounting of any harassment campaign including Denial of Service Attacks. 6.2 You agree that in respect of the Service(s), you will: 6.2.1 comply with any reasonable instructions issued by us which concern your use of the Services, without limitation, any codes of conduct which apply in relation to the Equipment andor Hardware and Services (as amended from time to time) supplied under this Contract 6.2.2 ensure that the Equipment andor Hardware and any other equipment andor hardware connected to or used with the Broadband Service is connected and used in accordance with any applicable instructions, safety or security procedures 6.2.3 only use the Equipment andor Hardware under this Contract which is approved for use with the Network and not in any way which does not comply with instructions given to you by us, our agents or our authorised contractors 6.2.4 only use the Services in good faith and not so as to artificially increase or create revenues for electronic communications services supplied by you or any person connected with you in any way 6.2.5 notify eZe-Talk immediately of any loss, theft or damage of any Equipment andor Hardware (and confirm such notification in writing within 48 hours) 6.3 You will indemnify us against any claims, proceedings or threatened proceedings from third parties and against any loss or damage suffered by us arising from any breach of your obligations under this Contract, including this clause 6, and for all costs and expenses reasonably incurred by us in investigating and defending ourselves in relation to any such claims, proceedings or threatened proceedings. 6.4 You will give us not less than 2 days written notice of any advertising, promotion or other campaigns which may result in abnormal demands being placed in our network. 6.5 You are solely responsible for safeguarding your data by taking backup copies, maintaining a disaster recovery process and through any other means you believe appropriate. 6.6 To enable us to perform our obligations under this Contract, you will obtain all requisite licences, consents and permissions and permit or procure permission for us or our agents to have access to your premises and will provide such reasonable assistance and information as we request from time to time. We will routinely work during normal office hours. Any request by us to carry out work at other times may be refused by you. Any request by you that we carry out work at other times may be refused by us, but if accepted such work will be charged to you at our then current standard rates. 6.7 If it is necessary for a Third Party Operator to supply you with Equipment andor Hardware in order to access the Services then: 6.7.1 such Equipment andor Hardware will remain the sole property of that Third Party Operator 6.7.2 you agree that you will prepare your premises in accordance with our or the Third Party Operators reasonable instructions 6.7.3 you agree to obtain all necessary consents, including for example, consents for any necessary alterations to buildings, permission to cross other peoples land or permission to put any Third Party Operator equipment andor hardware on their property 6.7.4 you agree to provide a suitable place and conditions for the Third Party Operators equipment andor hardware including connection points to the Network and electricity 6.7.5 you will not alter or modify in any way any Third Party Operators equipment andor hardware and you agree to indemnify us for any losses or damages which we may suffer or incur as a result of any loss or damage affecting the Third Party Operators equipment andor hardware unless any such loss or damage is caused by fair wear and tear. 6.8 For operational reasons, we or Third Party Operators may need to change your phone number or the codes used for the Line Extra Services. We will give you as much notice as possible of this. 6.9 You agree that the details that you provide to us on your Contract shall be true, accurate and complete. If you choose to receive your invoice online, it is a condition of this Contract that you provide us with a current e-mail address for billing purposes and that you maintain this address and advise us promptly of any changes to it. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for errors in sending and receiving e-mail, unless caused by our negligence. 6.10 You acknowledge that we and our agents (including BT) may give you instructions from time to time which we or they believe are necessary for health, safety or the quality of other telecommunications services provided to you by us or BT. 6.11 Broadband Services 6.11.1 You must comply with any instructions we give you about the Broadband Service. 6.11.2 To prevent spam from entering and affecting the operation of our systems and the Broadband Service, we may take any reasonable measures or actions necessary to block access to or delivery of any e-mail which appears to be of an unsolicited nature andor part of a bulk e-mail transmission. We may also use within our systems virus screening technology that may result in the deletion or alteration of e-mail and or e-mail attachments. However, we do not warrant that such technology will be effective against all virus attacks or unsolicited e-mails. 6.11.3 You acknowledge that the Broadband Service is provided to other users and we owe a duty to them as a whole to preserve our network integrity and to avoid network degradation. If, in our reasonable opinion, we believe that your use of the Broadband Service has or may adversely affect such network integrity or may cause network degradation we may change your Transmission Speed or manage your use of our Broadband Service as we see fit in the circumstances. This includes, but is not limited to, any circumstances where you are running an application or program that places excessive bandwidth demands on the Broadban Service for continued periods. Although we have not applied a fixed limit or a cap to the amount of data that you may download andor upload, we may also impose a limit on your usage capacity at any time at our sole discretion if your usage is affecting or may affect other users enjoyment of the Broadband Service. 6.11.4 The Broadband Service is intended for business and residential use and is available to sole traders, partnerships and companies. 6.11.5 In the event that rental of your telephone line is terminated by BT or, where applicable, any other non-cable network or you change the services on your line such that the Broadband Service is unable to operate normally, the Broadband Service will be terminated and you will be liable to us for the charges that remain due for the Committed Period. 6.11.6 During the Contract you may request a Re-grade at any time provided that it is only once in every thirty (30) days. Re-grades are subject to availability and payment of any applicable charges (for details please see Our Website). From time to time during the Contract we may also at our discretion make certain promotional offers available to you. If you accept any of these offers, any special conditions relating to such offers shall apply in addition to these Conditions. 6.11.7 We do not warrant or guarantee the accuracy or completeness of any content provided with the Broadband Service, including without limitation, any information, sound, data, software or other materials (in whatever form). You agree that any use that you make of any such content is at your sole risk and is subject to any third party terms and conditions applicable to that content. 7 Allocation and Use of Telephone Numbers 7.1 Where we allocate you any telephone numbers or codes as part of the Services, you acknowledge that you will not acquire any legal, equitable or other rights in relation to any numbers or codes. We may on giving you notice withdraw or change any such numbers or codes. You may not sell or transfer or seek to sell or transfer any numbers or codes allocated by us. You may port numbers to us and may also port numbers to other carriers with whom we have porting agreements. All intellectual property rights or other rights in any numbers or codes allocated by us shall at all times, as between ourselves and you, remain vested in us. 7.2 We shall not be obliged to comply with any porting request unless and until you have fully complied with all your obligations under this Contract (including the payment of all Charges due) which, in the event of termination within the Committed Period (if any) shall include all Charges due during the Committed Period. 8 How We Charge and How You Pay 8.1 All Services 8.1.1 You will pay us the Charges. Charges will be payable with effect from the date that a Service or any part of a Service is first provisioned to you for commercial use. The basis upon how we Charge you for the Services will be set out in the literature we send you on commencement of Service(s). Bills will normally be supplied monthly, but may be sent at any time. Line rental charges will be billed in advance. Call charges will be billed in arrears and call times are rounded up to the nearest 60 seconds. 8.1.2 We may vary our Charges at any time by posting the resulting changes on Our Website or otherwise giving you notice. The revised Charges will apply to all Services provided after the effective date of the notice of change. 8.1.3 All Charges are stated exclusive of value added tax (VAT) or other applicable taxes. You will be responsible for paying VAT and other applicable taxes which will be included in our invoices at the applicable rate(s). 8.1.4 We will issue invoices for the Services in accordance with the payment terms specified in the Contract. 8.1.5 You will, subject to clause 8.1.7 and unless otherwise agreed, pay invoices within 10 days of the date of the invoice. 8.1.6 Payments will be by Direct Debit only. If a direct debit is dishonoured or cancelled we shall terminate your service until payment is made and be entitled to pass on to you our administration fee of 15 late payment fee plus any third party charges, such as debt collection agency fees (this will be 18 of the debt outstanding plus 50 per visit should this be necessary). If we suspend the Service and agree to reconnect you when the debt is fully paid, you will have to pay a reconnection charge of 15.00 per line. We shall also be entitled to charge you a monthly administration fee for each month in which your direct debit is dishonoured or not reinstated following cancellation. Details of applicable fees are set out on Our Website. We may charge interest on all overdue amounts from time to time on a daily basis at a rate of 2 above the base rate of the Royal Bank of Scotland plc, to run from the due date of payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement in respect of the overdue amount. 8.1.7 Any invoices which are disputed must be done so within 1 month of the date of issue otherwise the invoices will be deemed to be correct. If you wish to dispute an invoice you must write to us and provide us with (i) nature and reason for dispute, (ii) amount in dispute, (iii) any evidence to support the disputed amount. 8.1.8 Where under this Contract a Service Credit or other sum of money becomes payable by us to you, we shall be entitled to deduct that sum from Charges due from you to us from time to time. We will show any such deductions as a credit in the invoice issued by us following the due date for payment of the sum owed by us to you. 8.1.9 We shall be entitled to withdraw any Inclusive Calls at any time and in our absolute and sole discretion. 8.2 Fixed Line Services 8.2.1 Although our Services may include Inclusive Calls in accordance with the terms set out in clause 8.2.2 below, calls to the Channel Islands and the Isle of Man are not automatically included in your Price List or in any promotion offered by us. In addition your Eze Talk Service will not include the ability to make calls to the following countries: Nigeria, Colombia, Kazakhstan, Russia, Bangladesh, India, Pakistan, Kuwait or Global Mobile Satellite System (00 870) (International Access) unless we permit such access (at our own discretion). We may withdraw your ability to make calls to such countries at any time at our discretion and without notice to you. 8.2.2 If your Price List Plan includes Inclusive Calls, these Inclusive Calls shall not be charged for the first 60 minutes of each call. Thereafter, the standard Charges relevant to your Price List for the Services you receive, will apply for all minutes (or part minutes) in excess of 60 minutes. Such Charges are levied in accordance with the provisions of clause 8.1.1. The following provisions shall apply to eligible calls between active Customers and we reserve the right to withdraw Inclusive Calls from any Customer at any time at our sole discretion: 8.2.2.1 Inclusive Calls are only available to Customers who make calls in the UK and who use Eze Talk as their sole provider of calls 8.2.2.2 Inclusive Calls are only available for voice (not data or internet) calls and cannot be used for calls made that do not start with 01, 02, 03 and 0845 and 0870 and 8.2.3 Only calls made over the Network can be Inclusive Calls within the definition of Inclusive Calls set out in clause 8.2.2 and therefore, calls routed through the BT Network using the BT access code 1280, an operator connect call or a reverse call, will not fall into the Inclusive Calls category. 8.2.4 Your Customer account may have been programmed so that you are unable to make calls using International Access. If you want to make such calls, then you should telephone Customer Services. We may agree to make the International Access facility available to you after making credit checks (as permitted by clause 16) and we may pursuant to clause 9, ask you at any time to pay a reasonable deposit as security against any call charges you incur. We will be able to use this deposit to pay off any charges you owe us unless you have informed us of reasonable grounds for disputing such charges, in which case we shall provide reasonable justification prior to making any such deductions. 8.2.5 We reserve the right to withhold or withdraw discounts on any invoices that remain unpaid in breach of clause 8.1.5. 8.4 Broadband Services 8.4.1 For Broadband Services within thirty (30) days of the Start Date, we shall prepare and send to you a bill which shall include a prorated charge for the remainder of the initial Billing Period in which your account is activated and the charge for the following Billing Period and, if applicable any costs for Hardware you have purchased. Thereafter we shall prepare and send to you at the end of every Billing Period a bill detailing the charge for the following Billing Period. 9 Credit LimitSecurity Payment 9.1 We may at our sole discretion and at any time during the lifetime of the Contract impose a Credit Limit on your account andor require payment of a security deposit or interim payment by you. 9.2 Any Credit Limit imposed can be amended without prior notice. If you exceed such Credit Limit (i) we may demand immediate payment of the Charges andor suspend the Services and (ii) you will still be responsible for all Charges incurred including those exceeding the Credit Limit. 9.3 If at any time we require you to pay a security deposit under clause 9.1 above we may (i) suspend provision of the Service(s) until we receive payment of the security deposit and (ii) at any time apply the security deposit (once paid) to meet any cost, loss or liability incurred as a result of any failure by you to comply with these terms or to pay any amount you owe to us. 10 Changing the Contract 10.1 This clause 10 applies to all changes to this Contract, except changes to Charges which are dealt with in clause 8.1.2 above. 10.2 Subject to clause 10.1 above, we may vary these terms and conditions at any time by posting the changes on Our Website and, where reasonably practicable, giving you prior notice. We will only do this if we have a valid reason, for example to reflect changing arrangements with any Third Party Operator or changing legal, regulatory or business requirements. If any variation of these terms and conditions is likely to cause material detriment to you: (i) we will also notify you of the variation in writing or by your chosen method of contact and (ii) you shall have the right to terminate this Contract with immediate effect by giving us written notice. You agree that, if you decide to use the Services after any variation(s) to these terms and conditions have been posted on Our Website or, in the case of a variation which is likely to cause material detriment, notified to you, you will be bound by the terms and conditions as varied. 11 Ending the Contract 11.1 You may end this Contract for any of the Services by giving us 28 days notice, such notice not to expire before the end of the Committed Period or a Subsequent Contract Period. In the event you seek to cancel the Contract before the end of the Committed Period you will pay an early termination charge of the remaining contract months 8 (part month charged as full month) and a one off charge of 25 including VAT. Business customers will be charged up to a maximum of 200 depending on type of line service and features provided (Early Termination Charges) 11.2 Not withstanding clause 2.1, we may terminate this Contract with immediate effect by notice in writing if: 11.2.1 you fail to pay any sums due to us within 14 days of receiving written notice from us indicting the sums due and demanding payment 11.2.2 you are in material breach of this Contract which breach is capable of remedy and fail to remedy that breach within 30 days of receiving the notice specifying breach 11.2.3 you are in material breach of this Contract and that breach cannot be remedied 11.2.4 you commit persistent breaches of the Contract 11.2.5 you have any Authorisation under which you have the right to run your telecommunication system and connect it to our system removed, revoked or amended 11.2.6 you make any voluntary arrangements with your creditors or become subject to an administrative order or go into liquidation, whether voluntary or compulsory (other than for the purposes of reconstruction or amalgamation), or a receiver is appointed in respect of any of your assets 11.2.7 you do or you allow to be done, anything which in our reasonable opinion will or may have the effect of impairing the operation of a particular Service(s) 11.2.8 you have or propose a Change of Control 11.2.9 if any licence to operate or use the Network under the Relevant Legislation is revoked or terminated for any reason 11.2.10 if the operation of the Network is terminated 11.2.11 if information supplied to us by you is false or misleading 11.2.12 if at any time BT ceases to provide services to us such that we are unable to continue to provide any Service to you, we may immediately terminate our Contract with you 11.2.13 we cease to be Authorised or if our Authorisation is revoked or modified in any way which has a material impact on our ability to provide the Services or any of them or if we are prohibited from providing or restricted in our entitlement to provide the whole or any part of the Services 11.2.14 for the purposes of this clause 11.2 material breach shall include any failure by you to pay the Charges and any failure to comply with your obligations under this clause 11. 11.2.15 In the event of termination by us in accordance with clause 11.2.16 during the Committed Period we reserve the right to invoke the Early Termination charges referred to at clause 11.1 above in addition to any other unpaid charges due at the date of termination. 11.6 On termination of the Contract: 11.6.1 each party will return to the other party any Confidential Information which it has in its possession 11.6.2 we shall disconnect the Equipment 11.6.3 all outstanding Charges and other sums due to us shall be paid by you immediately. 11.7 Termination of this Contract howsoever arising shall be without prejudice to the rights, duties and liabilities of the parties accrued prior to termination. Those Clauses in this Contract which are intended (expressly or by implication) to have effect after termination shall remain binding on the parties notwithstanding termination. 12 Our Rights to Suspend the Services 12.1 Subject to clause 2.1 you may cancel any individual Service or this Contract at any time by giving us 28 days written notice of cancellation. 12.2 We may suspend the provision of any service without prejudice to your liability to continue to pay the Monthly Charges without compensation if: 12.2.1 you fail to meet any of your obligations under this Contract 12.2.2 technical limitations exist or arise which make the provision of the Services impossible or materially limit the functionality or performance of the Services 12.2.3 necessary for operational reasons such as repairs, upgrades to the Services or regular or emergency maintenance 12.2.4 we are obliged to comply with any Contract, instruction or request of a competent governmental regulatory or other authority 12.2.5 if and to the extent that in our opinion your conduct is likely to result in the breach of any law or is otherwise prejudicial to our interests 12.2.6 if the Credit Limit for this Contract is exceeded 12.2.7 if you allow anything to be done which in our reasonable opinion may have the effect of impairing the operation of the Services 12.2.8 during any period in which access to the Network is denied or restricted to Eze Talk by the Third Party Operator 12.2.9 if we becomes aware or reasonably suspects or believes that the Equipment andor Hardware is being used for fraud or the use is fraudulent 12.2.10 in the event of notification of loss or theft of the Equipment andor Hardware 12.2.11 if we become aware or reasonably suspect or believe that the Equipment andor Hardware have been reverse engineered decompiled or modified 12.2.12 at the request of your representative appearing to us to have authority to make such request or 12.2.13 if we have reasonable cause to believe that you and any third party are acting in breach of the Fair Use Policy or The Acceptable Use Limit. 12.3 If we in our sole discretion reinstate the Services following suspension you may be liable for an administration fee if suspension is due to your default. 12.4 During any technical failure, modification or maintenance of the Network, if the Services are suspended under this Clause for a period of seventy-two (72) hours or more, we will on a pro-rata basis credit to you any line rental or additional services that may have been charged during the unavailability of the Network. 12.5 We will, where practical, give you notice of our intention to suspend the Services and, in relation to suspension for the reasons stated in clauses 12.2.2 to 12.2.5 above, will restore the Services as soon as we are reasonably able to do so. If we exercise our right to suspend the Services this will not restrict our rights to terminate the Contract. 12.6 If we exercise the right to suspend the Service this shall not affect our right to terminate the Contract under clause 11. 13 Events Outside Our Reasonable Control 13.1 Neither party will be liable to the other for any delay in performing or failure to perform any of its obligations under this Contract (other than the obligation to pay the Charges) which occurs as a result of circumstances beyond a partys reasonable control. For the avoidance of doubt, circumstances beyond our reasonable control include but are not be limited to act of God, war or riot, civil disobedience, national emergency, strikes and other labour disputes, fire, flood, act or terrorism, power failures, non-availability of any third party telecommunication services, breakdown of any equipment andor hardware not supplied by us acts of government or other competent authority. 14 Confidentiality 14.1 Neither party will disclose to any third party without the prior written consent of the other party any confidential information which is received from the other party as a result of this Contract. Both parties agree that any confidential information received from the other party will only be used for the purposes of providing or receiving services. These restrictions will not apply to any information which: 14.1.1 is or becomes generally available to the public other than as a result of a breach of an obligation under this clause 14 or 14.1.2 is acquired from a third party who owes no obligation of confidence in respect of the information or 14.1.3 is or has been independently developed by the recipient. 14.2 Notwithstanding clause 14.1, we will be entitled to disclose your confidential information to a third party to the extent that this is required by any court of competent jurisdiction or by a governmental or regulatory authority, or where there is a legal right, duty or requirement to disclose such confidential information. 15 Our Liability to You 15.1 We accept liability without limit for death or personal injury arising from our own negligence or for any fraudulent pre-contractual misrepresentation on which you can be shown to have relied. 15.2 Our liability to pay any Service Credits in accordance with clause 5 will be the maximum extent of our liability and your sole remedy for any Service Failures. 15.3 Subject to clauses 15.1 and 15.2, we are not liable to you whether under this Contract, tort (including negligence) or otherwise for direct or indirect loss of profits, anticipated profits, business, goodwill or anticipated savings, or for any indirect or consequential loss or damage including, but not limited to, claims against you from third parties and loss of or damage to your data even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring the loss. 15.4 Subject to clause 15.1, our liability to you in Contract, tort (including negligence) or otherwise in relation to or arising out of this Contract is limited to 500,000 for one single incident in any twelve (12) month period and 1,000,000 for a series of incidents in any twelve (12) month period for all events, claims, losses however arising during the term of this Contract. Service Credits paid or credited by us to you will be taken into account for the purposes of calculating the limitation amounts set out in this clause 15. 15.5 Except as expressly set out in this Contract and to the extent permissible by law all other warranties, terms and conditions guarantees as to quality or fitness for a particular purpose of the Services or any other conditions or guarantees whether express or implied by law, custom or otherwise are excluded. 15.6 We are not liable to you in Contract or tort (including negligence) for any acts or omissions of you or any party other than us, including other providers of telecommunications, computers or other equipment andor hardware or services including internet services. 15.7 Each provision of this Contract excluding or limiting our liability operates separately. If any provision of this Contract is held to be invalid in whole or part such provision will be deemed not to form a part of the Contract. In any event the enforceability of the remainder of the Contract will not be affected. 15.8 You are responsible for the security of your use of the Services including, but not limited to, protecting all passwords, backing-up all data, employing appropriate security devices, including virus checking software, and having disaster recovery processes in place. 15.9 Where you are or become aware of any matters which you know or ought to reasonably be expected to know constitute a threat to the security of the Services you will immediately advise us of such matters. 15.10 In respect of all Services, if you have bought Equipment andor Hardware, where new, it is sold with the benefit of and subject to the terms applicable to such warranty or guarantee as is given by the manufacturer of the Equipment andor Hardware but subject to clause 15.12. 15.11 No liability is accepted for: 15.11.1 any defect resulting from fair wear and tear 15.11.2 rain, water or other liquid damage 15.11.3 accidental or wilful damage 15.11.5 abnormal working conditions 15.11.6 failure to follow the manufacturers instructions (whether oral or in writing) or 15.11.7 misuse or alteration or repair of the Equipment andor Hardware without the manufacturers approval. 15.12 In respect of the Service(s) which allow you to access the internet, you agree that your use of the internet through such Service(s) is at your own risk and subject to all applicable laws. We shall not be liable for any viruses that may affect your computer or equipment andor hardware attached to it or for any loss or corruption of data and you agree that it is your responsibility to protect your computer against viruses and to back up all data to protect against loss or corruption of it. We shall have no responsibility for any goods, services, information, software or other materials that you obtain when using the internet (including e-mail). 15.13 Nothing in this Contract shall impose any liability on us in respect of non-performance of the Service(s) where the performance claimed is not in accordance with the Contract or where such non-performance is directly due to your acts, omissions, negligence or default. 16. Use and Disclosure of Your Personal Information 16.1 Except in relation to clauses 16.5 and 16.6 below, this clause 16 applies to personal information held about individuals, sole traders and partnerships. It does not apply to information we hold about corporate bodies, and other organisations. 16.2 Information you provide or we hold about you (whether or not under our Contract(s) with you) may be used by us or our agents to: 16.2.1 identify you when you contact us 16.2.2 help identify accounts, services and products which you could have from us from time to time (we may do this using an automatic scoring system, which uses the information provided by you, any information we hold about you and information from other agencies, including credit-reference agencies) 16.2.3 help run, any accounts, services and products we provided before now or in the future 16.2.4 carry out marketing analysis and customer profiling and create statistical and testing information 16.2.5 help to prevent and detect fraud or loss and 16.2.6 contact you in any way (including mail, e-mail, phone, visit, text or multimedia messages) about products and services offered by us. We will only contact you in this way if you have previously shown your consent. 16.3. We may allow other people and organisations to use information we hold about you: 16.3.1 to provide services you have asked for 16.3.2 as part of the process of selling one or more of our businesses 16.3.3 to provide information for legal or regulatory purposes or 16.3.4 as part of current or future legal proceedings. From time to time, these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. 16.4 We may also allow your information to be used by our Associates for them to carry out any of the above purposes. 16.5 We may monitor and record communications with you (including phone conversations and e-mails) for quality assurance and compliance. 16.6 We will hold information on your phone use, including the numbers called, date, time, duration and cost of calls, together with information about your location. We will use this information to manage the phone service and provide you with any other services you may ask for. Where you have previously shown your consent, we may use this information to provide you with information about other products and services that we believe will be of value or interest to you. We will keep information for as long as is necessary to provide services you have asked for and until charges for the service cannot be lawfully challenged. 16.7 This clause 16.7 applies to personal information held about individuals (including, if the Customer is a corporate body, any key individuals involved in that body), sole traders and partnerships. We may check your details with one or more licensed credit-reference and fraud prevention agencies. We and they may keep a record of this search and the payment details from your account, and share it with other organisations. If a person provides false or inaccurate information and we suspect fraud, this is also recorded. This information may be used by us, and other organisations may search these records to: 16.7.1 help make decisions about credit and credit-related services for you and members of your household 16.7.2 help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and members of your household 16.7.3 trace debtors, recover debt, prevent fraud, and manage your accounts or insurance policies 16.7.4 check your identity to prevent money laundering, unless you give us other satisfactory proof of your identity and 16.7.5 carry out statistical analysis about credit, insurance and fraud. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud. If you need details of those credit agencies and fraud-prevention agencies from which we get, and with which we record, information about you, please write to us at Eze Talk 16.8 If you give us information on behalf of someone else, you confirm that you have given them the information set out in this clause, and that they have not objected to their personal information being used in the way described in this clause. If you give us sensitive information about yourself or others (such as special needs details for bills), you agree (and confirm that the relevant subject of the information has agreed) to us processing this information in the way set out in this clause. 16.9 If you are making a joint application or you have told us about some other financial association with someone else, a financial association between you and that other person (or people) will be made at credit-reference agencies. This will link your financial records with that other person (or people) so that both (or all) of your records will be taken into account in all future applications by either or both (or all) of you. This will continue until one of you successfully files a notice with the credit-reference agencies asking for the financial association with that person to be removed. 16.10 If you would like us to tell you what information we hold about you, please write to us at Eze Talk. We may charge a 10.00 administration fee please quote your full name, address, phone number and account number on all requests. You can also call Customer Services to correct or update any inaccurate or incomplete information and to advise us of any preferences you may have concerning how you can be contacted for marketing purposes or to indicate your preferences for directory enquiries. 17 Equipment and Hardware 17.1 Equipment andor Hardware supplied by us shall be at your risk immediately on delivery to your premises (or into custody on your behalf, if sooner) and should be insured accordingly. 17.2 We reserve the right to charge carriage in cases where you refuse to accept delivery of goods supplied by us in response to a duly authorised Contract received from you. 17.3 Equipment andor Hardware shall be signed for on receipt and shall be deemed to have been checked and accepted by you on the date of such signature. You must inspect and inform us of any damaged or missing items within seven (7) days by telephoning Customer Services. If you receive faulty Hardware we will provide a replacement provided that you return the faulty Hardware to us in accordance with clause 18.5 below. 17.4 We shall not replace any Equipment andor Hardware that becomes faulty as a result of any damage caused to it through your negligence or wilful default and in such circumstances you will be responsible for the cost of any replacement supplied by us. 17.5 In the event that we provide you with replacement Hardware as a result of a fault notified to us by you and verified by us, you must return the faulty Hardware (including all the relevant cables and appropriate ancillary equipment andor hardware or software supplied to you with the Equipment andor Hardware) to us or our appointed agent by registered post or special delivery, within fourteen (14) days of receipt of the replacement Hardware. If you fail to return the faulty Hardware to us within fourteen (14) days, we reserve the right to charge you the full replacement cost for such Equipment andor Hardware (details of which are set out on Our Website) unless actual proof of the registered post or special delivery can be provided to us. 17.6 The Equipment andor Hardware shall remain our property until paid for in full by you. Until such time as the ownership of the goods has passed to you, you shall hold it on our behalf and keep it safe, insured and identified as our property. We shall be entitled to ask you to return the goods at any time until the goods are paid in full. 17.7 We agree that we will not exercise our rights under clause 17.6 where you are duly performing your obligations as to payment under it and there are no outstanding monies owing to us. 17.8 If you wish to use a modem supplied by a third party to receive our Broadband Service rather than that supplied by us, we shall not accept any responsibility to assist you to use that modem. As we cannot guarantee that modem will work with our Broadband Service 17.9 If you return the Equipment andor Hardware to us in accordance with clause 18.5 and have either failed to take reasonable care of the Hardware while it remained in your possession or fail to return all the relevant cables and appropriate ancillary equipment andor hardware or software supplied to you with the Hardware, we shall be entitled to debit your account (using the details that you provided to us with your Contract) for the full replacement cost of such Hardware. To take reasonable care of the Equipment andor Hardware, you shall retain and keep the original box and packaging for the Equipment andor Hardware in good condition and shall ensure that the Equipment andor Hardware is stored in accordance with the manufacturers recommendations. 17.10 There shall be no liability under any such warranty or guarantee if the total price for the Equipment andor Hardware has not been paid by the due date for. 17.11 We exclude all conditions, terms, representations (other than fraudulent or negligent representations) and warranties relating to the Hardware, whether imposed by statute or by operation of law or otherwise, that are not expressly stated herein, including without limitation, the implied warranties of satisfactory quality and fitness for a particular purpose. 17.12 If a valid warranty claim is made within the warranty period, we will replace or repair (at our discretion) the Hardware free of charge. After the expiry of the warranty period, we may make a charge for either of these remedies. If the exact same Hardware is not in stock then we will loan you similar Hardware where possible until it becomes available. We shall (at our or the manufacturers option) have the right to refund you the price you paid (or a proportionate part thereof, depending upon age and condition). That will be the extent of our liability to you. 17.13 Other than as set out above, we shall be under no other obligation to exchange, repair or replace the Hardware or provide any refunds. You accept that you are solely responsible for backing up any important data stored on the Hardware prior to the commencement of any repairs and you hereby acknowledge that any such data may be lost during the repair and will be lost if the Hardware is exchanged. We are not liable for this and it is therefore your responsibility to back up any such data stored on your Hardware. Should an Openreach engineer need to visit to repair a fault, faults up to your premises no charge, internal problemsrepairs are fully chargeable to your account. 18 Additional Broadband Provisions 18.1 Your E-Mail Account 18.1.1 Where we provide you with one or more e-mail addresses as part of providing the Broadband Service you acknowledge that such email addresses are not your property and that we are entitled to alter them in our sole discretion. We shall only change your e-mail addresses where reasonably necessary after providing you with reasonable notice of such change. 18.1.2 You acknowledge that you have no right to sell (or to agree to transfer) or dispose of in any way, any e-mail addresses provided to you by us. 18.2 Security, Username, Passwords 18.2.1 You will be allocated a username and password in order to access the Broadband Service. You will be responsible for keeping this username and password confidential and agree to take all necessary steps to ensure their confidentiality and that they are not disclosed to any unauthorised third parties. You will inform us if you become aware of or suspect any unauthorised use of your username and password and agree to take all necessary steps (or such steps as may be requested by us) to prevent such use. 18.2.2 To ensure that the Broadband Service remains secure, you must not change or attempt to change a username without our written permission. 18.3 Broadband Connection 18.3.1 We will endeavour to provide the Broadband Service to you up to the data transmission speed you request. However, we cannot guarantee this and the speed of your connection and download times may be slower if our network or the internet is congested. 18.3.2 We will indemnify you against all claims and proceedings arising from the infringement of any intellectual property rights by reason of our provision of the Broadband Service to you. As a condition of this indemnity you must: 18.3.2.1 notify us promptly in writing of any allegation of infringement 18.3.2.2 make no admission relating to the infringement 18.3.2.3 allow us or our agents (including BT) to conduct all negotiations and proceedings and give us or our agents (including BT) all assistance in doing so (we will pay your reasonable expenses for such assistance) 18.3.2.4 allow us or our agents (including BT) to modify the Broadband Service, or any item provided as part of the Broadband Service, so as to avoid the infringement provided that the modification does not materially affect the performance of the Broadband Service. 18.3.3 The indemnity in clause 19.3.2 does not apply to infringements caused by your use of the Broadband Service in conjunction with other equipment andor hardware or software not supplied by us or our agents (including BT), or to infringements caused by designs or specifications made by you, or on your behalf. You will indemnify us and our agents against all claims, proceedings and expenses arising from such infringements or alleged infringements. 18.3.4 You agree that you will enter into any licence or agreement reasonably required by the owner of any intellectual property rights in any software supplied to you for the purpose of accessing the Broadband Service. You also agree that all intellectual property rights in the Broadband Service (including the Hardware and any related software) are and shall remain vested in us, our agents (including BT), the Hardware manufacturer or their licensors as applicable. 18.3.5 If you move Premises and want to access the Broadband Service at your new address you will need to set up a new account for that location by calling Customer Services. You will have to provide us with proof of your new address. If you do not, your existing account will not be terminated and you will be liable for any charges that remain due in respect of the Committed Period relating to that account. You will also have to pay an administration fee for setting up a new account when you move Premises and if you have purchased Hardware from us and such Hardware is lost or damaged when you move Premises, you will have to purchase new Hardware from us. 18.3.6 When you have moved Premises, a telephone line test will need to be carried out. If it is not possible to connect you, you may terminate this Contract provided: (i) it is no earlier than the date you move Premises (ii) you give us ten (10) days notice and (iii) you send us proof of your change of address. Any charges due in respect of your existing account to the date of cancellation will remain payable. If it is possible to connect you at your new address, your connection will be at the same Transmission Speed as that at your old address prior to your move. However, if it is not possible to connect you at the same Transmission Speed, we shall connect you at whatever Transmission Speed we may determine to be possible. 18.3.7 In consideration of you paying us the Charges, we shall provide the Broadband Service to you in accordance with these terms and conditions. You acknowledge that our provision of the Broadband Services to you is dependent upon BT. You also agree that there may be technical limitations that inhibit the activation and provision of the Broadband Service. We shall notify BT of any issues concerning the Broadband Service that you notify to us, but we cannot guarantee rectification of these issues by BT. 18.3.8 You will remain responsible for all rental charges made by BT or where applicable any other non cable network relating to your telephone line (together with any repair and maintenance charges (unless caused by our negligence) and all call charges from your fixed line telephony service provider. 18.3.9 We will endeavour to connect you to the Broadband Service by the date we have agreed with you, but we do not guarantee to do so. If you place a Contract for an additional service or otherwise instruct us to change the Broadband Service (i. e. a Re-grade) we will use reasonable endeavours to complete your Contract as soon as possible, but our ability to do so may be affected by circumstances outside our control and there may be a delay in your Contract being completed. We will not be liable to you for any costs, expenses or claims arising directly or indirectly out of such delay. 18.3.10 You acknowledge that as part of your wish to receive and enjoy the full benefits of the Broadband Service some minor modifications may need to be made to your computer to make it operate with the Broadband Service. It is your responsibility to ensure that such modifications do not invalidate the terms of any warranty that you may have concerning your computer. We will not be liable for any claim that your warranty has been invalidated (if applicable) as a result of work carried out by you, us, our agents (including BT) in order to make your computer operate with the Broadband Service. 19 Third Party Rights A third party which is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract. 20 Assigning the Contract 20.1 We may assign, sub-contract or otherwise transfer this Contract or any part of it to any third party in our absolute discretion. 20.2 You may not assign, sub-licence or otherwise transfer this Contract or any of your rights or obligations arising under it without our written consent. 21 Entire Contract The Contract sets out the whole agreement between you and us for the provision of the Service and supersedes all prior arrangements, understandings and agreements between you and us. 22 Notices 22.1 Notices must be in writing and shall be served by hand delivering it or sending it by pre-paid first class post, or registered post, or prepaid recorded delivery or prepaid international recorded airmail addressed to the other party at the address shown on the contract application or any other address as notified in accordance with this Clause or fax to the number notified by each party to the other or e-mail to the address notified by each party to the other. 22.2 Any such notice shall be deemed to have been received: 22.2.1 if hand delivered or sent by prepaid recorded or registered post or international recorded airmail at the time of delivery 22.2.2 if sent by post (other than by recorded or registered post) two days from the date of posting 22.2.3 if sent by airmail (other than prepaid recorded airmail) five days from the date of posting 22.2.4 in the case of fax, at the time of receiving a successful transmission report and 22.2.5 in the case of e-mail, a copy of the e-mail must also be sent by first class post. The failure or delay by us in exercising any of our rights, powers or remedies under this Contract shall not in any circumstances impair such right, power or remedy nor operate as a waiver of it. The single or partial exercise by us of any right, power or remedy under this Contract shall not in any circumstances preclude any other or further exercise of it or the exercise of any other right, power or remedy. Any waiver of a breach of, or default under, any of the terms of this Contract shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of this Contract. 24 Enforceability If any particular clause of the Contract shall be or be held to be invalid or unenforceable by any court or other competent body or authority, the enforceability of any other clauses in this Contract shall not be affected and they shall continue in full force and effect. 25.1 This Contract will be construed in accordance with and governed by the laws of England. 25.2 In the event of any dispute relating to or arising from this Contract the parties agree to submit to the non-exclusive jurisdiction of the English court. Investor Accounting Fund accounting for investors, partners and shareholders is not something you want to do with a spreadsheet. You want a system that can handle all aspects of back office fund accounting to prevent and resolve data issues, track everything in one place, and easily handle complex calculations and rules. Eze Software39s specialized fund accounting solution, Eze Investor Accounting (formerly Penny-it-Works), is tailored to the needs of hedge fund back offices, fund administrators, private equity shops, and other wealth managers. It plugs right into your infrastructure, and has been crafted for ease of use and efficient implementation. Seamlessly integrate fund, investor, partner, private equity, and shareholder accounting Add complex management and incentive fee logic to your existing infrastructure Import data from any trading or portfolio accounting system Create, vet, edit, approve, and distribute investor statements and reports Automatically import, reconcile, and analyze administrator data in-house Key Benefits Key Features What People Are Saying Recent News Relevant Business Needs Who Is It For Two out of three of the world039s largest funds use Eze Investor Accounting to manage their back-office accounting and reporting. Types of Firms Explore Our Solutions Further Applications Business Needs Firm Types Department